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LDL contact centre is named as finalist for the North of England Business Excellence Award
Date: 08/09/2009
Liverpool Direct Limited has been revealed as a finalist for one of the highest accolades any organisation can achieve in the North of England – the North of England Business Excellence Award.
The North of England Business Excellence Award was launched to recognise organisations that have excelled when measured against the business excellence model which is used successfully throughout Europe and beyond.
The Award process is founded on the European Foundation for Quality Management (EFQM) Excellence Model and its eight fundamental concepts of excellence. The model is used as the assessment framework however the assessors look for clear evidence that a structured and comprehensive approach to performance improvement is being actively pursued and that progress is being measured.
Liverpool Direct Limited’s submission was examined by a team of four independent assessors, who are experienced managers from leading UK organisations. As part of the assessment process the assessors conducted a site visit in May 2009. It was during this visit that a series of interviews and focus groups took place involving around 50 employees. They asked them questions about their job roles, working for Liverpool Direct Limited and about the organisation. The Jury declared Liverpool Direct Limited a Finalist within the category of Private Sector – More than 250 Employees Category.
Cllr Warren Bradley, Leader of Liverpool City Council and a Board Director of Liverpool Direct Limited stated: “This is an outstanding achievement for the whole of Liverpool Direct Limited and reinforces their commitment to all of its customers. We are committed to delivering service excellence and placing the customer at the heart of everything we do. Once again Liverpool Direct Limited has been recognised for paving the way in business excellence.”
There is considerable status to being short listed for the award and confirms Liverpool Direct Limited’s position as one of the most successful in the North of England. The winners will be announced at the Award Presentation Ceremony at the Leeds Armoury in September 2009.
