Other News
- LDL continues on the wave of success as it's named as another finalist
- LDL joins the select list of finalists at the NWCCA
- LDL to fly the flag at the CCA Awards
- LDL maintains its excellence in quality status
- Up, up and away LDL says a fond farewell to its chosen Charities
- LDL's ICT launches new Service Centre
- Revenues Service is announced as a finalist at the IRRV Awards
- LDL retains four reowned Standards
- Another Standard is added to LDL's portfolio
- Success for LDL as it passes Government Connect Audit
- LDL Achieves Investor in Excellence
- LDL employee picks up ICT Service and Support Professional of the Year Award
- Support for high profile events at ACC Liverpool
- ICT Service successful installation of new M4000 server
- It’s official, Liverpool Direct Limited is the ’Best Company of all Regions'
- Liverpool Direct Limited leads the way in pledging to recruit up to 10 new apprentices
- LDL One Stop Shops gain approved centre status from the Institute of Customer Service
- The celebrations continue as LDL is reaccredited with two renowned international quality standards
- Liverpool Direct Limited short listed for three awards at the BCS Annual Awards 2009
- Northern Light – Liverpool Direct Limited crowned ‘Best Company’
- LDL contact centre is named as finalist for the North of England Business Excellence Award
- LDL contact centre is named as one of UK's Top 50 Call Centres for customer service
- Liverpool Direct Limited wins contract with London and Quadrant Housing Trust
- Liverpool Direct Limited short listed for major national award
- Liverpool Direct Limited short listed for European E-Government Award
- LDL short listed for the prestigious UK Business Excellence Award
- Council Leader Warren Bradley adds new vision to the Board of LDL
- A member of the Credit Services Association
- Vistorm partners with ScanSafe to offer leading SaaS web security
- Benefits Service scores
- Police website reaches out to community
- Success for payroll team
- MTV Europe Music Awards
- Corporate Debt Team wins Award
- Putting the customer first
- 11m revenues and benefits deal
- Sunday Times Green Awards
- Sony PSP & project-based learning
- National Business Awards 2008
- Mystery shopping expertise
- Working towards ISO 20000 accreditation
- New website for Youth Service
- www.liverpool.gov.uk praised
- Towards BS 25999 accreditation
- Two scoops for Liverpool Direct Ltd
- ISO14001 Environmental Standard
- ebilling and direct debit payment facility
- Local authority housing stock transfer
- Helping the environment
- ICT gets ISO 27001 certification
ICT achieves ISO 20000
Date: 10/11/2008
BSI Management Systems UK has awarded the ISO 20000 Certificate, the International Standard for IT Service Management to Liverpool Direct Limited's ICT Service, following a rigorous and detailed inspection of all ICT Service Management policies and processes throughout every aspect of the ICT business operation.
ISO 20000 promotes the adoption of an integrated process approach to effectively deliver managed IT services to meet the business and customer requirements, all in support of the ICT services we provide and support to our Local Government and private customers.
Liverpool Direct Limited is one of a developing number of UK companies that has been awarded ISO 20000 for its ICT Service Management, and attaining this independent certification demonstrates the level of professionalism that sets us ahead of our competition.
Liverpool Direct Limited Chief Executive, David McElhinney, said: "This is an outstanding achievement for ICT, this demonstrates an excellent service provided to our customers, I would personally like to thank all involved in achieving this great success."
