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Putting the customer first
Date: 17/09/2008
Liverpool Direct Limited has been accredited with the Customer First UK Standard, the national standard for customer service for both the private and public sector.
External Assessors undertook an intensive inspection of the company over a four-day period in early September 2008 and found all customer focused areas of the business - Benefits, Revenues, One Stop Shops, Contact Centre, ICT, Learning & Development, HR&P and Web Services - to be fully compliant against all 32 of the criteria sections of the standard.
The Assessors made special mention of how impressed they were with the enthusiasm and commitment of Liverpool Direct Limited staff and commented, “There was a clear vision and set of objectives fully understood by staff, who then excelled in delivering service excellence."
Chief Executive of Liverpool Direct Limited, David McElhinney said, "This is a fantastic achievement for the business and just recognition of the hard work and dedication of Liverpool Direct Limited staff, who truly put the customer at the heart of everything that they do."
The Customer First Standard has been achieved by hundreds of organisations nationwide since it was formally registered in 2003, including Daimler Insurance Services UK Limited, London Business Development Agency, Premier Travel Inn and Thames Valley University. The aim is to encourage over 2,000 organisations to commit to achieving the Standard in 2009.
