Public sector

Contact centreFaced with increasing pressure to improve customer service and generate added value within a complex world of legislation and rapid change? Is driving up performance, month on month, year on year, a constant challenge? 

Who better to help than a joint venture company that uniquely blends the best of both private and public sectors into an award-winning formula. We offer a wide range of proven solutions to help take away the stress of providing services within the public sector. 

Our offer includes all forms of customer contact, consultancy, change management and day-to-day operational management of core services. 

Please contact us for an informal discussion with one of our Business Development Managers about what we can do for you.

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    Contact centre solutions

    A full range of services including 24/7 outbound calling and email resolution.

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    Human resources

    Self-service applications and support in handling grievance, discipline and absence management cases.

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    Payroll services

    Management of all aspects of pay-related transactions, pensions and statutory returns.

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    Education services

    Tailored ICT hardware and support solutions, including Building Schools for the Future (BSF) delivery.

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    Training services

    Over 100 specialist training courses with an electronic booking process and learning management system.

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    Revenue and debt collection

    Over £300m in revenues collected on behalf of our clients in 2007 and over £30m of debt collected.

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    Benefit services

    Integrated services including housing, benefit maximisation, social care benefits and counter fraud.

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    Web services

    We offer web development, design, content management, GIS, mapping solutions, hosting and support.